E911 NOTICES
E911 NOTICE TO ALL NEW AND EXISTING CUSTOMERS
911 AND SERVICE LIMITATIONS
E911 service provided by FONEBEE works differently than traditional wireline 911 emergency services. It is very important that you read, understand and accept the following warnings and limitations.
These characteristics may make FONEBEE E911 services unsuitable for some customers. Because customer circumstances vary widely, customers should carefully evaluate their own circumstances when deciding whether to rely solely upon FONEBEE E911 service.
Customer acknowledges that it is Customer's responsibility to determine the technology or combination of technologies best suited to meet customer's emergency calling needs, and to make the necessary provisions for access to emergency calling services. FONEBEE advises Customer to maintain an alternative means of accessing traditional 911 services.
911 acknowledgement: customer acknowledges that FoneBee’s equipment and services (the "services") do not support 911 emergency dialing or other emergency functions in the same way that traditional wireline 911 services work. The differences are detailed in this section and customer agrees to notify any potential user of the services, who may place calls using customer's services, of the 911 limitations described herein.
FoneBee hereby provides customer with an advisory notice regarding 911 emergency dialing and customer agrees and acknowledges that FoneBee has advised customer of the circumstances under which FoneBee e911 service may not be available or may be limited in comparison to traditional 911 emergency dialing.
Limited Availability: customer acknowledges that the services will not function in all conditions, including but not limited to the following:
Electrical Power. The services will not function in the absence of electrical power. If there is a power outage, customer may be required to reset or reconfigure the equipment before being able to use the FoneBee service, including for e911 purposes.
Internet Access. The services will not function if there is an interruption of customer's broadband or high-speed internet access service.
Configuration and Availability: FoneBee e911 service will not function if customer's phone fails or is not configured correctly or if customer's FoneBee service is not functioning for any reason, including suspension or disconnection of service because of billing or other issues
Network Issues: due to technical factors in network design, and in the event of network congestion on the FoneBee network, there is a possibility that a FoneBee 911 call will produce a busy signal or will experience unexpected answering wait times and/or take longer to answer than 911 calls placed via traditional, legacy, circuit-switched telephone networks.
Non-Voice Systems. The services may not function with outdialing systems including home security systems, medical monitoring equipment, tty equipment, and entertainment or satellite television systems. Customer has no claim against FoneBee for interruption or disruption of such systems by the services.
Physical Location: customers who subscribe to FoneBee e911 service will be required to register the physical location of their equipment with FoneBee, and agree to update the location whenever the physical location of service changes.
Customer acknowledges that the only mechanism for routing 911 calls to the correct emergency call taker is the physical location currently registered for the account. Customer acknowledges and understands that any enhanced location information passed to an emergency operator by FoneBee will be based upon the physical location provided to FoneBee by customer. There may be some delay before the automatic number and location information is passed to the local emergency service operator.
In the event that the physical location has not been updated or is not complete, FoneBee may attempt to route a 911 call based upon the bill-to or ship-to addresses associated with the customer's account or initial order.
Limitation of Liability; indemnification: customer acknowledges and understands that FoneBee will not be liable for any service outage and/or inability to dial 911 or any other emergency telephone number using FoneBee or to access an emergency service operator due to the 911 dialing characteristics and limitations set forth in this agreement. Customer agrees to defend, indemnify, and hold harmless FoneBee, its officers, directors, employees, affiliates and agents and any other service provider who furnish services to customer in connection with the services, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorney fees) by, or on behalf of, customer or any third party or user of the service relating to the failure or outage of the service, including those related to 911 dialing.
Abuse; END USER acknowledges and understands that while our 911 Service is not traditional 911, abusing the 911 Service, making false or prank calls to a 911 service is still a crime. If END USER commits such acts, your account will be terminated and END USER may be prosecuted by your local and state governments.
If you have any questions concerning this Notice, please contact us at: support@FoneBee.com.